Frequently Asked Questions

DOWNLOADING

“I can download my magazine, but it opens up as a blank document in my Adobe PDF reader. Why is this?”
It sounds like your PDF reader is not up-to-date. Please try installing the latest Adobe Reader, which can be found for free, here: http://www.adobe.com/products/acrobat/readstep2.html. Once you have this installed, your magazine should open up just fine. If problems persist, please contact cdsupport@3dtotal.com for further assistance.

“My download link doesn’t work! What can I do?”
You have 48 hours to download your magazine from the link provided. After this time you will need to request additional downloads. You can do this by selecting the “request new” option to the right of your download link, or you can send a request by email to cdsupport@3dtotal.com. A new download link will then be distributed to you within the next 48 hours. (If you are sending a request at the weekend, please allow for this.)

“Wow, the magazines are big! What if my computer can’t handle downloading such large file sizes?”
Please don’t worry; we now supply our magazines as both low resolution and high resolution versions, so whatever your preference, simply choose from the two different files supplied with each download link!

“I’m having problems downloading from the link provided - please help!”
It could be a faulty link, but please do not worry! Simply request an additional download link, either through the “request new” option, or by emailing cdsupport@3dtotal.com.

Please also note that, due to the number of subscribers now downloading each new issue of 3DCreative / 2DArtist magazine each month, our download manager system can sometimes suffer under the strain of everyone trying to download the magazines at once. Please be patient when this happens and keep trying the link! If the problem persists, then please contact cdsupport@3dtotal.com for further help.

“Why are the PDF files password protected when I wish to save out images?”
Please understand that our magazines are password protected to protect those artists, and yes, us too, that feature in our magazine. We cannot allow their, or our, work to be copied, cut up and generally messed with, as we are sure you all understand. Artists work with us because they trust us to protect their rights, and we cannot do this if we allow readers to do as they wish with their artwork. You must understand that, without the trust of our artists, there is no 3DCreative/2DArtist. So, please help us to respect artists’ wishes by not disrespecting all their, and our, hard work.

“Why don’t you have bookmarks in your PDFs?”
We have discussed the possibilities of adding this feature to our magazines several times. However, we have decided, for many reasons, to hold off on the inclusion of this new feature for the time being. Despite many perceptions, we are a very small team here in the UK, and although we would absolutely love to cater to your every whim, we simply do not have the extra time that it will take for us to create these bookmarks, and get two 100+ page magazines out to you every month! Please don’t think that we are trying to shrug you off; we do listen to you, and we do love your ideas, but we simply cannot fulfil every single request that comes through our mailbox… although we certainly do try!

“I thought 2DArtist/3DCreative magazines were published by Zoo Publishing, but now they’re being sold by 3DTotal.com! What’s going on?”
Zoo Publishing is, and always has been, a branch of 3DTotal.com and is run by exactly the same group of people. Zoo Publishing was originally created to handle the publication of the magazines as a separate product, but with the launch of the new online shop back in 2007, the decision was made to combine the two companies even further and sell the Zoo Publishing magazines on the 3DTotal.com website.

"How exactly do subscriptions work?"
First issue – Shop account
When you purchase a subscription, whatever issue it starts with will instantly become available for download from your account in our online shop. Please note that this download link will expire after 48 hours.

Future issues – Download Manager account
For the following issues, a unique account will be set up for you in the 3DTotal Download Manager system. You will be able to use this account to access and download each month’s magazine.

Once the magazine has been released each month, you will automatically receive an email from “sales1@3dtotal.com”. This email will inform you that the latest issue is now ready for download, and will contain full instructions about how to access your download link, including your unique username and password and a link to the download manager system. You will continue to receive this email on a monthly basis until your subscription expires, so please make sure that your email account has been set up to receive emails from “sales1@3dtotal.com” to prevent our emails from being treated as spam/junk mail.

You will have one month to start each download in your download manager account. Once the download has been started, you'll then have 48 hours to complete your download before it expires.

"How will I know when my subscription has ended?"
Once your subscription ends, you will be sent an email reminder to let you know that you will need to purchase a new subscription in order to receive the latest issue. This email will contain direct links to our online shop, where you can purchase another subscription, and will be sent to the same email address as your download links.

"I'm interested in running an advertisement in your magazines, but I don't know how much it'll cost or which sizes you handle (full page, half page, etc.). What are my options?"

To advertise in 3DCreative or 2DArtist, the cost is just $250.00 per each full-page advertisement placed. We currently offer just the full-page advertising space, but if you have any other requirements (for example, a half-page or quarter-page) then we will look into the possibility of slotting these into the magazine – and pricing them accordingly. Please contact jo@3dtotal.com for further help and advice.